12+ years helpdesk and desktop environment with support of systems and network
LAN implementation, design, and configuration for large multi-platform environments
HARDWARE
ZIP Drives, SCSI Adapters, CD-ROM, CDRW & DVD Drives, Cisco Routers and Switches, Cisco Hubs, IBM ThinkPad Laptops,
Toshiba Laptops, PCMCIA Cards, 3Com Routers, 3Com Switches, LAN Connectivity, WAN Connectivity, Cable Modems, Dell Optiplex,
Dimension Workstations, Dell Latitude, LS, Inspiron Laptops, Compaq Presario 8000/5000, Compaq Presario Notebooks.
OPERATING SYSTEMS
Windows 2000
Professional, Windows NT 4.0/5.0 Server and Workstation, Terminal Server with
CICS, Windows 95/98/2000/NT/XP, DOS, Mainframe
SOFTWARE
Windows NT 4.0, DHCP, MS Office 2000 Professional & below, Microsoft Exchange 5.5(Enterprise), Norton Anti-Virus,
Norton Utilities, PowerPoint, Excel, Access, Word, McAfee, Netscape, Internet Explorer, Lotus Notes, MS Project, Outlook,
Outlook Express, Acrobat Reader 5, Acrobat Writer, Adobe, Adobe Distiller, PC Anywhere, Oracle DB Manager, SQL, UD/MIPS, Impromptu,
PowerBuilder 6.0, Windows Media, HP CD Writer, Internet Explorer 6, WinZip 8.0, Quicken Basic 2000, Palm, Kazaa Media, Recovery,
NetMeeting, Disk Defragmenter, Disk Clean-up, Win Tune 98
EDUCATION
Introduction to Impromptu
and Advanced Impromptu
Adv
Troubleshooting, Maintain and Upgrading PCs
PowerPoint
Presentation
Professional
Selling Skills
Professional
Communication Skills
PowerBuilder
6.0 Building Application
PowerBuilder
6.0 Power Script Program
PowerBuilder
6.0 Graphical User Interface (GUI)
PowerBuilder
6.0, DataWindows
PowerBuilder
6.0, 0 0 Design and Development
Cisco
Internetwork Design Part 1
A+
Certification (Currently Completing)
Microsoft Certified Systems Engineer (MCSE) for Windows 2000
Certification, (Currently Completing)
PROFESSIONAL EXPERIENCE
U. S. Marine Corps
Nov. 1999 Feb. 2002
Small System Analysts:
Kansas City, MO
· Provided instruction and resolved senior level software problems by using various techniques to modify system information
that exceed requirements.
· Ten + years of experience in troubleshooting hardware and software problems.
· Establish network connectivity to geographically separated companies.
· Developed operating procedures related to planning, monitoring, and implementation.
· Experiences include systems functionality, mailbox set up, password, and installation.
· Implemented software on
640 PCs and 275 servers, allowing an error free application.
· Six
+ years of experience with Operating Systems (Windows 3.1/95/98/NT/2000).
· Researched and analyzed System Change Request (SCR) to determine the objectives and expectations
of the user.
· Established the most feasible and cost effective method to incorporate SCRs.
· Monitored software development process.
· Conducting JAD sessions.
· Coordinated activities
between business management and technical programmers
to ensure design specifications are implemented.
· Developed a test
requirement plans that analyze equipment, software performance and reliability.
· Utilizes correspondence
and reports to identify and correct problem
areas.
· Terminal Area Security Officer (TASO) for a fifteen users unit.
· Prepared system documentation in accordance with DoD, DFAS agencies, major command, and
local standards.
· Conducted hands-on training and demonstrations with clients to keep them informed of the
project.
U. S. Marine Corps
Jul. 1996 Oct. 1999
Unit Diary Chief,
Small System Manager
Austin, TX
· Section Manager
· Managed the maintenance of the Service Record Book.
· Verified the accuracy of written letters, unit diaries and management reports
· Input pay, personnel data and retrieval information in to the Marine Corps Total Force
System (MCTFS).
· Mastered the capabilities of MCTFS, which encompasses the On Line Diary System (OLDS) and
the Unit Diary/Marine Integrated Personnel System.
· Typed 45 words per minute by touch method as required by administration clerk.
· Severed as the functional manager at the Company level that supported 1200 to 2500 users.
·
Managed the Marine Corps directives
system, individual and unit records, military pay, travel orders, evaluation procedures, types of discharges, naval correspondence,
awards, educational opportunities, promotion, and personal financial management.
·
Cross-trained other employees within department.
·
Department Assist Manager
U. S. Marine Corps Apr. 1994 Jun. 1996
Lead HazMat Inspector,
Base Hazard Material Warehouse Manager
MCAS El Toro, CA
·
Department and Warehouse Manager
·
Trained to be the first to respond to a Hazardous Material
spills.
·
Trained to remove and dispose of Asbestos.
·
Inspected and labeled Hazardous Waste for disposal.
·
Managed Hazardous Material/Waste Warehouse that contained
more then 800 containers.
· Developed a Label program to maintain and account for all Hazardous Material/Waste
and its location with in the Warehouse.
U. S. Marine Corps Apr. 1990 Mar. 1994
Unit Diary Chief,
Small System Manager
Okinawa, Japan,
Camp Pendleton,
CA
· Section Manager
· Coordinated the maintenance of the Service Record Book.
· Verified the accuracy of written letters, unit diaries and management reports
· Input pay, personnel data and retrieval information in to the Marine Corps Total Force
System (MCTFS).
· Mastered the capabilities of MCTFS, which encompasses the On Line Diary System (OLDS) and
the Unit Diary/Marine Integrated Personnel System.
· Typed 45 words per minute by touch method as required by administration clerk.
· Severed as the functional manager at the Company level.
A duty of this magnitude typically supports 1200 to 2500 users.
· Managed the Marine Corps directives system, individual and unit records,
military pay, travel orders, evaluation procedures, types of discharges, naval correspondence, awards, educational opportunities,
promotion, and personal financial management.
· Cross-trained other employees within department.
U. S. Marine Corps
Aug.
1989 Apr 1990
Camp Pendleton, CA
Unit Diary Clerk Student
·
Student
